Confidentiality & Data Exposure Understanding
Personal Credentials and Sensitive Information Exclusion
The Client acknowledges and confirms their understanding that Talk To A Human Inc. and/or Mary Taws (“the Supplier”) will not request, view, handle, or store any personal passwords, login credentials, or access keys belonging to the Client or its personnel. This exclusion explicitly covers all systems related to personal banking, legal matters, health information, and any other unrelated personal data repositories.
Protocol for Accidental Exposure
In the event that the Client or its personnel accidentally exposes, shares, or displays a password or sensitive personal information to Talk To A Human and/or Mary Taws during the provision of services, the following protocol will apply immediately:
Immediate Cessation: The Supplier will immediately stop any in-person active screen-sharing or remote session.
Non-Retention: The Supplier will not record, copy, transcribe, or save the exposed credential or information in any form or ticketing system.
Mandatory Notification: The Supplier will promptly notify the Client's primary contact that an accidental exposure occurred.
Compulsory Remediation: The Client must immediately change the exposed password or credential to secure the affected account.
Liability Limitation: The Supplier disclaims all liability for any unauthorized access or security breaches resulting from credentials that were accidentally exposed by the Client and not immediately changed.
